Terms and Conditions

terms & conditions

terms &


Sani nudge ApS of Erik husfeldtsvej 7 2630 Taastrup Denmark and its group companies as detailed further below (collectively, “Sani nudge” / “we” / “our” / “us”) are committed to protecting and respecting your privacy.

This policy sets out the basis, under applicable data protection law (including the General Data Protection Regulation (EU 2016/679), on which we will process any personal data we collect from you, or that you or your employer provides to us through your use of the Sani nudge online software platform and the accompanying software App (together the “Platform”). 


In the normal course of our business we collect and process data in respect to:

  • People performing hand hygiene while wearing a Sani ID. These individuals are typically nurses, doctors, chiropractors or consultants who have been granted access to our Platform by their employer (where their employer is an existing client) and who are invited to engage with the Sani nudge system (“Survey Recipients”);
  • administrative users of Sani nudge applications both though smart phone applications and browsers who are acting on behalf of their relevant employer (where their employer is an existing client) (“Client Users”); and
  • trial users or potential new users of the Platform, including those who we have identified as possible future clients and to whom we are marketing or promoting the Platform and our services (“Marketing Contacts”).

When we refer to “personal data” in this policy, we mean that any information relating to you, from, or in relation to which you may be identified (directly or indirectly).  This might include, for instance, contact details, your biographical details, online identifiers, and factors specific to your physical, mental, economic, cultural or social identity.  Your personal data may also include any comments or opinions made by you or about you.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting a saninudge.com domain including but not limited to saninudge.com, Sani analytics, Sani help, Sani academy, or using the Sani nudge smart phone application or platform, you are accepting and consenting to the activities and data usage as described in this policy.

When referred to the “Platform” it means any part of the Sani nudge system including: 

  • The sensors of the system including the wall or dispenser mounted, the wearable sensor or other sensors connected to the system.
  • The Sani nudge applications which are located on a saninudge.com domain or provided as smartphone or tablet applications



In the case of Survey Recipients and Client Users, Sani nudge ApS and/or one its subsidiary companies has entered into an agreement with your employer to grant you access to the Platform and / or to engagement surveys completed on or via the Platform (the “Employer Agreement”), and your employer is the data controller of your personal data. We will process your personal data on behalf of your employer and in accordance with its lawful instructions. The information you provide to us and/or upload to the Platform (whether or not it constitutes personal data) will also be governed by the Employer Agreement.

In the case of Marketing Contacts, we are the data controller in respect of your personal data.

We are also the data controller in respect of contact information for each client contact which we hold for account and contract management purposes, including for contract queries and billing purposes.

References in this policy to “your employer” shall refer to the entity who has entered into the Employer Agreement with us, whether or not as a matter of law you are an employee, consultant or contractor of that entity, and such references are not intended to characterize or prejudice your status vis-à-vis that entity.


For Survey Recipients and Client Users: we will collect and process the following data about you as follows.

  • Information you give us. You may give us information about you:
    • when using the Platform’s functions, including filling in forms or completing surveys on or via the Platform. The extent of the information collected in engagement surveys is set by your employer. This information may include your name, company email address, company telephone number, job title, level of seniority, department, primary work location, as well as your compliance data or otherwise using the Platform;
    • if you contact or correspond with us (for example, using any support function made available by us) and we may keep a record of that correspondence (either directly or through our service providers), and
    • when you are wearing a Sani ID in a ward with Sani nudge sensors installed.

Information your employer gives us. Your employer may give us information about you:

    • when creating a user profile for you in order to enable you to access the Platform under the Employer Agreement (whether on a trial or full basis) or to enable us to add you to the platform and similar communications to you. This information may include your name, company email address, company telephone number, job title, level of seniority, department and primary work location;
    • otherwise in the course of your employer’s use of the Platform.
  • Information we receive from other sources. We work closely with third parties (including for example, business partners, other companies within our group, subcontractors and analytics providers) and may receive information about you from them.  Details of third-party providers are set out in the section below entitled “Disclosure of Your Information”.


In the case your employer has purchased the service of “Individual Motivation” you are granted the access to view your own hand hygiene compliance data. This is done by connecting your personal information with the data collected by the system. 

Data we collect about your hand hygiene compliance consist of the following but is not related to your personal information until you activate the “Individual Motivation” service. Until then the data is only related to the Sani ID you are wearing while you are in a work area with the Sani nudge system installed. 

A Sani ID in tandem with existing Sani sensors and the implementation of a localized Sani Gateway, is capable of tracking raw user data including accelerometer data, which is used for putting the device to sleep, when it is not in use. Bluetooth data is also collected and tracked, which is activated when a Sani sensor scans a beacon in order to correlate the interaction with the unique ID from the beacon transmitted to the database. Movement data indicates if someone wearing an ID has been active or inactive after 20 seconds.

For Marketing Contacts, we will collect and process personal data which you provide us when you complete an enquiry via a website or register for a trial or otherwise contact us to request information about our products and services.  We will typically obtain contact information such as your name, employer, work email address and work telephone number.  We may also receive further personal data about you which is publicly available, such as your seniority, years of experience and employment history and similar work-related background, from third party service providers who provide contact enrichment and lead generation services to us.  We shall also store and process data relating to your communications with us and your responses to our marketing emails and attendance at our events.


Please note that we are permitted to collect, use, disclose and/or otherwise process any information other than personal data, including data sets you upload to the Platform or otherwise provide to us, to the fullest extent permitted by the Employer Agreement.

Where we have collected, received or generated personal data from or about you, we may use this for the purposes, and on the legal bases, as set out below.

For Survey Recipients and Client Users

  • Information you give to us. We will use this information to:
    • if you are a Client User, process your application to become a registered user of the Platform and verify your eligibility to use the Platform;
    • carry out our obligations arising from the Employer Agreement. This includes providing your employer with reports on hand hygiene compliance in an anonymized aggregated format. The data will always be aggregated with data from no less than five people and data collected during an entire day. 
    • provide you with information, products and services you request from us. We will not contact you for promotional or marketing purposes, such as to inform you of new products or services that we offer, unless you specifically consent to this at the time you provide your details to us or you expressly request (or provide explicit consent for) us to do so at a later date;
    • contact you for your feedback on our services and to help us evaluate and improve our services, for example by acting on any information you have provided to us;
    • notify you about changes to the Platform and any other services of ours that you use, including informing you about new versions of the Platform and about new features, functionality and service offerings; o
    • deal with any enquiries, correspondence, concerns or complaints you have raised, or that have been raised by or concerning third parties (such as your employer) involving you and any issues caused by your use of the Platform.
  • Information we collect about you. We will use this information:
    • to administer and improve the Platform and other services, including ensuring that content is presented in the most effective manner for you and for your computer;
    • to report to your employer relating to the use of the Platform, as may be required under the Employer Agreement;
    • for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to allow you to participate in interactive features of the Platform, when you choose to do so;
    • as part of our efforts to keep the Platform safe and secure; or
    • to compile reports (which do not personally identify you) of usage of the Platform.
    • To provide you with information about your use of the system
  • Information we receive from other sources. We may combine information from other sources with the information you give to us in an aggregated manner or we collect about you and use this information as specified above.

In relation to the above uses, we shall process your personal data on the legal basis that it is necessary for the purposes of our legitimate interests or of your employer’s legitimate interests, including: to enable us to perform our contractual obligations under the Employer Agreement, to improve or optimize our services, to maintain the security of our computer systems, to understand how the Platform is use and to improve the user experience of the Platform, to protect and defend our legal rights, for troubleshooting, and for data analysis, testing and research purposes.  Please note:

  • We will not reveal your identity to your employer other than in exceptional circumstances, as explained further below in the section entitled “Disclosure of Your Information”.
  • Data collected from you and other employees or personnel may be used by us in an aggregated and anonymized form for statistical and benchmarking purposes including enabling comparisons to other organizations within the same industry.

For Marketing Contacts, we will collect and use data to contact you about our news, updates, events, developments, products and services from time to time and for the purposes of entering into discussions with you in connection with your purchase of licenses from us to use or have access to the Platform.  This data is processed by us on the basis that it is necessary for the purposes of our legitimate interests, namely undertaking targeted marketing and business development activities in connection with our business.


We may share your personal data with other companies in our group, where necessary or desirable to do so in the course of the provision of services to you or your employer or in the course of undertaking marketing activities.

We may also share your personal data with selected third parties in accordance with this policy, including:

  • service providers, for example of IT services, business partners, suppliers and/or sub-contractors, for the performance of any contract that we enter into with your employer (such as the Employer Agreement) or in the course of undertaking marketing activities, including the following:
    • Microsoft Azure and Everynet; who provide cloud hosted infrastructure and services used by us to operate the Platform as a hosted solution;
    • Google LLC, , Nexmo, Inc and Gainsight, Inc, and Skilljar, Inc; who provide product tools and functionality used by us in delivery of the Platform and associated services; and
    • HubSpot, New Relic, Cookiebot, Youtube, Help.Saninudge.com, and Marketo, who provide marketing and CRM management and optimize delivery and targeting services.
  • analytics and search engine providers that assist us in the improvement and optimization of our marketing activities and the analysis of data supplied via the Platform for contact enrichment and lead generation purposes, including Google Analytics, LinkedIn and Facebook; and
  • government or other law enforcement agencies, in connection with the investigation of unlawful activities or for other legal reasons (this may include your location information).

We require all our third-party service providers and all other companies within our group to take appropriate and stringent security measures to protect your personal data in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes in accordance with our instructions.

We may also disclose your personal data to other third parties in the following circumstances:

  • if we sell or buy any business assets or receive investment into our business, we may disclose your personal data to the prospective or actual buyer, seller or investee of such business or assets;
  • if Sani nudge ApS or substantially all of its assets are acquired by a third party, in which case personal data held by us, including your data and data about our customers, suppliers and correspondents will be one of the transferred assets;
  • we may disclose your personal data to our legal advisers if they need to have access to this information in order to advise us on our legal rights and obligations; and
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or other contracts between us and you or your employer; or to protect the rights, property or safety of us, our customers or others.

If you are wearing a Sani ID, please note that:

  • data collected while you are wearing a Sani ID “Wearable” are collated and conveyed to your employer in an aggregated or otherwise anonymized form.  As such, your anonymity as a Survey Recipient is protected by default. Please also note that we merely report compliance and location data and do not undertake any investigation or assessment into their veracity or legality; 
  • from time to time we may receive a request from your employer to disclose your identity or we may consider it appropriate to disclosure your identity in the absence of such a request.  We will consider this in accordance with our internal policy on revealing anonymity.  Your identity will in general only be disclosed to your employer where it is necessary to do so for reasons of substantial public interest.  This is only likely to occur in exceptional circumstances.  For example, we may consider (based on your or others’ comments) that you or another person identified is experiencing or at risk of physical, mental or emotional harm (including self-harm) and requires support, and that there is a need to protect the well-being of you or another person, and furthermore that we cannot reasonably obtain your consent (for instance if you are away from your workplace and therefore not contactable for a period of time) or where seeking your consent would prejudice the purpose of the disclosure.  By way of further example, we may consider (based on your or others’ comments) that disclosure of your identity to your employer is necessary to prevent or detect an unlawful act (such as fraud or other criminal act), and that we cannot request your consent since this would prejudice the purpose of the disclosure.

Except as explained above, we will not disclose your personal data to any third parties for any other purpose unless we have a legal right or obligation to do so.


A number of our service providers are based outside the European Economic Area (“EEA”), predominantly in the United States.  We may transfer your personal data to those services providers in the United States or other countries outside the EEA in order to provide our services via the Platform or (in respect of Marketing Contacts) in order to undertake marketing activities. Data collected about your location or hand hygiene compliance is not managed by services outside EEA. 

We have put in place appropriate measures to ensure that your personal data are treated by those third parties in a way that is consistent with and which respects the EU laws on data protection, including verifying that the recipient is certified under the EU-US Privacy Shield, or in putting in place written contractual agreements to meet EU-approved data protection obligations.  If you require further information about these protective measures, please contact us at help@saninudge.com.


You will not ordinarily require a username or password to gain access to or complete a survey or otherwise provide us with information via the Platform. Where we have given you a username, password and/or security information which enables you to access particular features of the Platform (for example, as an administrator or senior manager of your employer), you are responsible for keeping these access credentials confidential. You must not share these details with anyone or store them in a way that may allow a third party to access them. Please see the Terms of Use for more details on not sharing your access credential with third parties and how doing so may affect your ability to use the Platform:  https://saninudge.com/term-of-use/

We maintain appropriate technical and organizational measures to ensure that an appropriate level of security in respect of all personal data we process. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Platform and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features which are appropriate to the type of personal data you have provided to try to prevent unauthorized access or inadvertent disclosure, which may include two factor authentication and end-to-end encryption.


Where consent is required for our use of your personal data, by ticking the appropriate consent box or otherwise communicating your consent to us (whether by phone, email or other means), you consent to our use of that personal data as set out in this policy. If you disclose someone else’s personal data to us, you confirm that you have their consent to disclose this to us and for us to use and disclose it in accordance with this policy.


We will not store your personal data for longer than is reasonably necessary to use it in accordance with this policy or with our legal rights and obligations. For the avoidance of doubt, aggregated and anonymized data and any information other than personal data can be stored indefinitely.


  • For Survey Recipients and Client Users: we will retain your personal data for a period of 5 years or until six months after our relationship with your employer has ended (whichever is sooner). After this period, your personal data will be anonymized or deleted.
  • For Marketing Contacts: we will retain your personal data for a period for so long as necessary to continue to provide you with updates or other marketing emails or other communications in circumstances in which you have consented (where necessary) or else not unsubscribed to receiving such communications and in which we have a continued legitimate interest in undertaking that marketing.


You have the following rights in regard to your personal information:

  • Access. You have the right to access information about the personal data we hold about you. We reserve the right to charge a reasonable fee in response to unreasonable or repetitive requests, or requests for further copies of the same information.
  • Right to object to processing.  You have the right to object to processing of your personal data where that processing is being undertaken by us on the basis of our (or a third party’s) legitimate interest.  In such a case we are required to cease processing your data unless we can demonstrate compelling grounds which override your objection.  You also have the right to object at any time to the processing by us of your personal data for direct marketing purposes.
  • Rectification. You have the right to request that we rectify any inaccurate personal data that we hold about you.
  • Erasure. You have the right to request that we erase any personal data that we hold about you, based on one of a number of grounds, including the withdrawal of your consent (where our processing of that data is undertaken on the basis of your consent), or if your object to our continued processing (as mentioned above).  This right does not extend to information which is not personal data. Please also note that it is likely to be necessary for us to retain your personal data for the purposes of assessing and verifying data that is submitted and/or held on the Platform, and your rights under applicable law to request erasure may be limited accordingly. We also reserve the right to retain your personal data in an anonymized form for statistical and benchmarking purposes.
  • Request to restriction of processing. This enables you to ask us to restrict the processing of your personal data in certain circumstances, for example if you want us to establish its accuracy or the reason for processing it.
  • Portability. You have the right to obtain copies of your personal data to enable you to reuse your personal data across different services and with different companies. You may also request that your personal data is transmitted directly to another organization where this is technically feasible using our data processing systems.
  • Change of preferences. You can change your data processing preferences at any time. For example, if you have given your consent to direct marketing, but have changed your mind, you have the ability to opt out of receiving marketing communications by emailing us at help@saninudge.com or clicking the relevant link in any communication you receive.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is manifestly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Please note that if you exercise any of the above rights to require us to restrict or cease processing or to delete personal data, and this type of processing is required in order to facilitate your use of the Platform, you will no longer be able to use the Platform following the date on which we action your request.  This does not include your right to object to direct marketing which can be exercised at any time without restriction. Please allow at least 5 working days for your request to be actioned.

Save as set out above, your rights detailed above can be exercised free of charge in accordance with applicable data protection laws. Please contact your employer directly if you would like to exercise any of these rights (other than a change to your marketing preferences, which should be notified directly to us as described above).

If for any reason you are not happy with the way that we have handled your personal data, you also have the right to make a complaint to the relevant supervisory authority in your country.  In the UK, the relevant authority is the Information Commissioner’s Office.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy at https://saninudge.com/cookie-policy.


Any changes we may make to our privacy policy will be posted on this page and where appropriate may be notified to you by e-mail or advised to you on next log in to the Platform. Continued use of the Platform will signify that you agree to any such changes.


We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this Privacy Policy. You can contact our DPO by emailing help@saninudge.com 

We are committed to resolving any privacy concerns you have. However, if you feel we have not addressed your specific concern, you have the right to make a complaint at any time to the relevant supervisory authority in your country responsible for data protection issues.